Frequently asked questions

Priority entry through the Puerta del León bypassing the general queue, plus access to the Mudéjar Palace, Gothic halls, Patio de las Doncellas, Salón de Embajadores, the gardens (7 hectares), and the Baños de María de Padilla. The Cuarto Real Alto upstairs apartments are a separate upgrade — included only on the premium tier.

Peak-season (Mar–Oct) weekend queues at the Puerta del León run 60–90 minutes under direct sun. The palace caps daily entry at 1,500 visitors — once it sells out, you cannot enter even by queuing. Skip-the-line guarantees your slot and cuts any queue to under 5 minutes.

Allow 2.5–3 hours minimum: Mudéjar Palace (45 min), Gothic halls and chapel (20–30 min), gardens (60+ min, longer if you sit under the orange trees — most visitors do). Add 30 min for the Cuarto Real Alto upper apartments if you book that tier.

The upper royal apartments — the rooms the Spanish royal family uses when they stay in Seville. Separate timed-entry, limited to 15 visitors per slot, 30-minute English-led visit. It's the only way to see the private chapel, Pedro I's bedroom, and the painted ceilings that aren't on the standard route.

Two situations trigger a full refund: (a) we cannot secure your chosen slot, or (b) the palace closes (religious holidays, or weather). Outside those, tickets are non-transferable. If you need to change, email us 48h+ ahead — peak season slots rarely have availability.

Yes — kids 6+ tend to love the peacocks, the gardens, and the Game of Thrones 'Dorne' spotting. Under-14s are free at the gate; the family tier bundles the paperwork so you skip-the-line together. Strollers are fine on palace floors and most garden paths.

Yes, without flash or tripod. Drones prohibited. The most-photographed spots — Patio de las Doncellas reflecting pool, the Baños de María de Padilla — get crowded 11:00–15:00. Early morning is quieter.

The Mudéjar Palace features as 'the Water Gardens of Dorne' (the Martell family seat) in Seasons 5–7. The Baños de María de Padilla appear as 'the underground vaults'. There's no official GoT tour, but fans will spot the filming locations on the standard visit.